Effective Date: July 13, 2026
At KD Security Solutions, customer satisfaction is important to us. We strive to provide professional locksmith and security services with quality workmanship and transparent pricing. This Refund Policy explains when refunds may or may not be available.

1. Service Fees
Due to the nature of locksmith and security services, all service call fees, diagnostic fees, and labor charges are generally non-refundable once work has begun.
By authorizing our technician to begin work, you acknowledge and accept the quoted service charges.

2. Estimates
Any estimate provided before service is considered an approximation.
Final pricing may vary depending on factors including:

• Type of lock or security system

• Complexity of the job

• Additional labor required

• Parts or hardware needed

• Emergency or after-hours service

Our technicians will communicate any pricing changes before completing the work whenever possible.

3. Cancellations
Customers may cancel or reschedule an appointment by contacting us as soon as possible.
If a technician has already been dispatched or arrived at the service location, a service call fee may still apply.
Emergency service requests may not be eligible for cancellation once travel has begun.

4. Refund Eligibility
Refund requests will be reviewed on a case-by-case basis.
A refund may be considered if:

• We are unable to complete the requested service due to reasons within our control.

• You were charged incorrectly due to a billing error.

• Duplicate payments were processed.

• A service cannot reasonably be completed after payment has been received.

Approved refunds will be issued using the original payment method whenever possible.

5. Non-Refundable Services
The following are generally not eligible for refunds:

• Completed labor

• Emergency service fees

• Lockout services after successful entry

• Rekeying services

• Key duplication

• Programming services

• Diagnostic or inspection fees

• Travel charges

• Installation services that have been completed

• Services completed according to the customer's authorization
   

6. Hardware & Products
Hardware purchased through KD Security Solutions may be eligible for exchange or warranty service depending on the manufacturer's warranty.
Products that have been:

• Installed

• Used

• Modified

• Damaged

• Special ordered

may not be eligible for return or refund unless required by applicable law.
Manufacturer warranty terms apply where applicable.

7. Workmanship Warranty
If you experience an issue directly related to our workmanship, please contact us promptly.
We will make reasonable efforts to inspect the issue and determine whether corrective service is appropriate.
This warranty does not cover:

• Customer misuse

• Normal wear and tear

• Vandalism

• Accidental damage

• Damage caused by third parties

• Acts of nature

• Improper maintenance

• Unauthorized modifications
   

8. Refund Processing
If a refund is approved, please allow approximately 5–10 business days for the refund to be processed, depending on your financial institution or payment provider.
Processing times may vary.

9. Chargebacks
If you believe you were charged incorrectly, we encourage you to contact us before initiating a payment dispute or chargeback.
Many billing concerns can be resolved quickly through our customer service team.
Fraudulent or abusive chargebacks may be challenged with supporting documentation, including signed work authorizations, invoices, service records, and technician reports.

10. Customer Satisfaction
We take pride in providing reliable locksmith and security services. If you are not satisfied with your experience, please contact us as soon as possible so we can review your concerns and work toward a fair resolution.

11. Changes to This Refund Policy
KD Security Solutions reserves the right to update or modify this Refund Policy at any time. Any changes will become effective immediately upon posting the revised policy on our website.

12. Contact Us
If you have questions about this Refund Policy or wish to request a refund, please contact us.
KD Security Solutions

Phone: +1 (445) 284-3826
Business Address: Coming Soon